Confidentiality & records

Ensuring Confidentiality between a child/young person and Calm Little Mind’s worker is crucial to the success of the relationship and outcomes of our sessions. Child Protection concerns and the welfare of the children and young people will at times need to take precedence over confidentiality. While we will always work within confidentiality codes, clients must be aware that there is no such thing as absolute confidentiality when working with children and young people, as safeguarding will always be the priority.  Only in very exceptional circumstances would we be unwilling to share concerns with the parents or carer.

Sharing of data

There may be times where a client’s information needs to be shared with third parties.  Calm Little Minds will explicitly ask consent before doing so, and the data will be sent to third parties securely.

Cancellation Policy

If you wish to terminate the contract, our cancellation policy is as follows

  • Providing 14 days notice will ensure you will get a full refund.
  • Providing 7 days notice will ensure you will get a 50% refund.
  • We are unable to refund with less than 7 days notice.

If Calm Little Minds cannot deliver the service and therefore cancels, a full refund will be issued.

March 2020: Covid-19: Sessions can be paused and restarted when suitable.  If you no longer require the service and wish to terminate the contract then we are sorry but refunds are not available.  We can issue you a credit note which can be used for any of our services.

Session Cancellation

If for whatever reason the child/young person cannot attend a session then we require as much noticed as possible.

Whilst we understand things happen and some things cannot be avoided, if you are unable to attend a session, we do require 24 hours minimal notice and anything less than that, it is at Calm Little Minds discretion on whether we reschedule with no charge.

If we arrive to a session without being notified enough in advance and the child/young person is not able to attend this will be charged as a session.